Case study · Healthcare · Saudi Arabia
Eastern Health Cluster
Data Management Office establishment using NDMO and DAMA best practices.
People × Processes × Technology
The challenge
What organisations in this position face
- Data silos and fragmented assets across clinical, administrative and operational systems, preventing a single source of truth and cross-departmental reporting.
- Compliance and governance mandates under SADAIA NDMO and DAMA DMBOK, requiring strict data privacy and stewardship controls.
- Poor data quality and unstandardised formats leading to inaccurate analytics and delayed decision-making.
The approach
People and process first, then the platform
GES assessed the current data landscape before defining the office: ownership, stewardship, policies and the operating rhythm that would keep them alive. The Data Management Office was designed as a function with people and processes first, and platforms second, so that governance would survive the project team.
What GES delivered
Scope of the engagement
- Data governance policies, stewardship roles and a framework aligned with SADAIA NDMO and DAMA DMBOK.
- Data architecture and warehousing direction: modelling, ETL pipelines and secure storage.
- Master data and quality control: cleansing, deduplication, identity resolution and quality monitoring.
- BI and analytics foundations: dashboards, enterprise reporting and predictive analytics.
Outcome
Measured outcome to be supplied by GES and the client. Not invented.
When approved figures are available, this block carries them: service levels, time saved, audit findings closed or certification achieved.
A relevant reference
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